Lower Rock Labs Ltd Privacy Policy

Section 1 - Our contact details

Name: DPO, Lower Rock Labs
Address: 167-169, Great Portland Street, London, England, W1W 5PF
E-mail: dpo@lowerrocklabs.com
Date of Review: 05/04/2024

Section 2 - The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Section 3 - How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To allow us to maintain contact with current and potential customers
To allow us to maintain contact with staff, and process payroll
For billing purposes for customers

Section 4 - Who We Share Your Data With

We may share this information with:

UK Government Bodies and Law Enforcement Agencies
Our Bank or Payments Provider (as appropriate)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting dpo@lowerrocklabs.com.
We have a contractual obligation.
We have a legitimate interest.

Section 5 - Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting dpo@lowerrocklabs.com.
We have a contractual obligation.
We have a legitimate interest.

Section 6 - How we store your personal information

Your information is securely stored.
We keep information for the minimum period required, at most 12 calendar months upon cessation of contract or after your last contact in the instance of out-of-contract contact. We will then dispose your information by industry standard destruction/disposal techniques.

Section 7 - Your data protection rights

Under data protection law, you have rights including:

Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dpo@lowerrocklabs.com if you wish to make a request.

Section 8 - How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@lowerrocklabs.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk